FAQ

Frequently Asked Questions

Because shopping with Botanicals Touch should be as smooth as your hair will be after using our products. 🌿✨

Orders

Q: How do I place an order?
A: Simply browse our collections, add your favorites to your cart, and check out using our secure payment system.

Q: Can I make changes to my order after it’s placed?
A: We process orders quickly, so changes aren’t always possible once an order has been submitted. If you need to update your order, email us right away at botanicalstouch@gmail.com and we’ll do our best to help.

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to be the first to know about exclusive deals, new product launches, and special offers.

Shipping

Q: Where do you ship?
A: We currently ship across the United States. International shipping will be announced soon—join our email list for updates.

Q: How long will my order take to arrive?
A: Orders typically ship within 2–4 business days. Once shipped, delivery time depends on your location (usually 3–7 business days for standard shipping).

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow it all the way to your door.

Returns & Exchanges

Q: What is your return policy?
A: Due to the nature of our products and for safety reasons, we do not accept returns or exchanges. 

Q: What if my order arrives damaged or incorrect?
A: Please contact us at botanicalstouch@gmail.com within 5 days of delivery with your order number and photos of the item. We’ll make it right.

Need More Help?

We’re here for you! Email us anytime at botanicalstouch@gmail.com we respond within 1–2 business days (often sooner).